Gambling is meant to be a form of entertainment — something you do for fun, not a way to pay the bills or solve financial problems. At maya23, we believe every Filipino player deserves the tools, the information, and the support they need to keep their gaming experience safe, enjoyable, and within their means.
Sa maya23, we take responsible gaming seriously — not just because PAGCOR requires it, but because we genuinely care about the players who use our platform. The casino gaming community in the Philippines has grown tremendously over recent years, and that growth comes with real responsibilities on our part.
Problem gambling affects a minority of players, but when it does occur, it can have serious consequences — financial stress, strained relationships, and emotional difficulties. The research is clear: the earlier a player recognises warning signs and acts, the better the outcome. That is why maya23 has built an entire suite of responsible gaming tools into the platform from day one, not as an afterthought.
At maya23, our responsible gaming tools are built into your account settings and are available to every registered player at no charge, around the clock. They are never hidden behind support tickets or made intentionally difficult to find. If you need to limit your play or step away entirely, we make that easy — because that is the right thing to do.
Recreational gambling means playing with money you have set aside for entertainment, stopping when you reach your limit, and treating wins and losses as part of the game.
Problem gambling means spending beyond your means, chasing losses, hiding your gambling from family, or feeling unable to stop even when you want to. If the second description sounds familiar, please read on.
Six tools built into every maya23 account — all free, all accessible 24/7 from your Account Settings under the Responsible Gaming tab.
Set a maximum amount you are allowed to deposit over a daily, weekly, or monthly period. Once the limit is reached, no further deposits are accepted until the period resets. Limit reductions take effect immediately. Limit increases require a 72-hour cooling-off period before taking effect — giving you time to reconsider.
Set a cap on the total amount you are willing to lose across daily, weekly, or monthly periods. When your net losses hit the limit you set, maya23 will automatically block further wagers until the period resets. This tool is especially useful for players who find it hard to stop when they are on a losing streak — the most dangerous pattern in gambling.
Set a maximum session duration. When your playing session reaches the time you have chosen, maya23 will display an on-screen reminder prompting you to take a break. You control whether to continue or log out. Studies consistently show that taking regular breaks reduces impulsive decision-making and helps maintain perspective on wins and losses.
At intervals you choose, maya23 will display a reality check notification showing your current session duration, total amount wagered, and net result. It is easy to lose track of time and money when you are absorbed in a game — reality checks are a simple, non-intrusive way to stay connected to what is actually happening with your balance and your time.
Take a temporary break from maya23 by activating a cooling-off period. Options range from 24 hours to 6 months. During a cooling-off period, your account is suspended and you cannot log in, deposit, or wager. The suspension takes effect immediately when activated. This tool is ideal when you want a breather without making a permanent decision about your account.
Permanently close your maya23 account. Self-exclusion takes effect immediately and lasts for a minimum of five (5) years — maya23 will not accept a new registration from you during this period. Any remaining real-money balance will be returned to your registered payment method. If you feel that gambling has become a problem, self-exclusion is the most powerful tool available. Take it. We support your decision fully.
The minimum legal age for all forms of gambling in the Philippines — land-based or online — is twenty-one (21) years old, as mandated by PAGCOR for all licensed operators. This is not a maya23 preference; it is a legal requirement that we enforce rigorously.
Every new maya23 registration undergoes KYC (Know Your Customer) identity verification before any withdrawal can be processed. This process requires submission of a valid Philippine government-issued ID — PhilSys National ID, driver's licence, passport, UMID, SSS ID, or Voter's ID — and confirms both identity and date of birth.
If you are a parent or guardian and suspect that a person under 21 in your household is using the maya23 platform, please contact us immediately at [email protected]. We will investigate promptly and take appropriate action including account closure and fund return.
If you share a device with minors, here are practical steps to prevent underage access to the maya23 platform and other gambling sites:
The following questions are adapted from internationally recognised screening tools used by gambling counsellors across the Philippines and Southeast Asia. Be honest with yourself — this is for your benefit, not a test with a passing grade. If you answer "yes" to three or more of these questions, consider using maya23's cooling-off or self-exclusion tools and speaking to a professional counsellor.
All responsible gaming tools at maya23 are in one place. Here is how to access them:
If you need to stop playing right now and cannot wait to navigate settings, email [email protected] with the subject line "SELF-EXCLUSION REQUEST" and include your registered username. We will suspend your account immediately on receipt.
If you or someone you care about may be experiencing a gambling problem, please reach out to a qualified professional. The following organisations offer support to Filipinos dealing with gambling-related difficulties.
Simple habits that keep gambling enjoyable — from players who have been there.
maya23 is built for Filipino adults who want a fair, regulated, and enjoyable gaming experience. PAGCOR licensed. 21+ mandatory. Full set of player protection tools included. When you play with us, you play with a platform that genuinely has your best interests at heart.
PAGCOR regulated · 21+ mandatory KYC · Self-exclusion available 24/7 · Play responsibly